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Terms

Quality

I aim to supply only the finest quality herbs and spices. All products are non-irradiated and GMO free. For culinary products, please ensure that you cook all ingredients thoroughly, as not all items have been treated by heat (ie: not all items are pasteurised). You will find many items here that you cannot find on the High Street ..... and you will find many of my prices lower than the big supermarkets.

Availability

I aim to have everything on the website in stock, and to have a regular turn around in stock to ensure top quality freshness. In the unlikely event of my foolproof stocktaking system breaking down, you will be given a full refund, or the opportunity to wait while I restock. There may occaisionally be a slight delay in recieving orders if I am moored in an area with poor internet signal or if I am away. This will be advised on the website and Facebook page.

Delivery

Orders are processed and dispatched, by Royal Mail 2nd Class, within 2 working days (unless the website advises otherwise). For delivery outside of the UK please email me to discuss. Please note, occaisionally I am unable to obtain a good internet signal as I work from a dongle, this may cause a delay in processing orders.

Prices and Postage

Prices may change without notice, but you will only ever pay the price you ordered at.

Postage and payment costs are determined by weight. I use paypal to ensure a safe payment gateway.

Returns and cancellations

If you are not 100% satisfied with your purchase you are welcome to return your goods but please note, under the Food Safety Act, I am not able to re-pack / re-sell returned goods that have had the seal opened or the bag carton cut / opened, for safety reasons. Please email me before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, I will not refund the carriage costs. Refunds will be made within 5 working days.

You are welcome to cancel an order at any time PRIOR to the goods being despatched, subject to my written agreement.

Allergens

 

My suppliers advise that they may handle the following from time to time :

 

  • Sesame Seed
  • Celery
  • Mustard
  • Soya
  • Sulphites (Possible presence in ginger and cinnamon >10mg/kg)

 

Additionally, the following may be found in the supply chain:

 

  • Peanuts
  • Tree nuts
  • Cereals
  • Milk
  • Sesame seeds
  • Celery
  • Mustard
  • Sulphites
  • Milk products